AMS (operated by Singapore Biken Pte. Ltd., the “Company”) respects your personal data and handles it appropriately in accordance with Singapore’s Personal Data Protection Act (PDPA).
1. Personal Data We Collect
The Company may collect the following personal data in order to provide the Service and respond to inquiries.
- Name
- Phone number
- WhatsApp number
- Email address
- Address and service location
- Inquiry details and correspondence records
- Other information reasonably necessary to provide the Service
2. Purpose of Use
The Company uses the personal data collected within the scope of the following purposes.
- Processing quotations and contract procedures
- Providing pool cleaning and related services
- Scheduling visits and managing bookings
- Customer support and responding to inquiries
- Billing and payment processing
- Service quality management and record keeping
- Communicating service schedules and important notices
- Business analysis and service improvement
- Other reasonable purposes related to the above
The Company will not use personal data beyond these purposes.
3. Disclosure to Third Parties and Outsourced Processing
The Company will not disclose personal data to third parties except in the following cases.
- Where the customer has given consent
- Where required by law
- Where necessary, to subcontractors involved in providing the Service
The Company may entrust the processing of personal data to third-party service providers, such as IT systems or SaaS tools, that support booking and customer management. The Company remains responsible for such processing and requires appropriate protective measures to be taken.
4. Overseas Transfer
Some personal data processing may take place outside Singapore. In such cases, the Company will take reasonable steps to ensure that the recipient maintains a standard of protection comparable to the PDPA.
5. Protection and Retention of Personal Data
The Company takes reasonable security measures to prevent the loss, unauthorized access, or leakage of personal data. Personal data is retained only for as long as necessary for business or legal purposes, after which it is appropriately deleted or anonymized.
6. Use of Cookies
This website may use cookies to understand usage patterns and improve convenience. Cookies do not directly contain information that identifies an individual.
7. Withdrawal of Consent, Access, and Correction
Customers may withdraw their consent to the use of their personal data at any time by giving reasonable notice. Customers may also request access to or correction of their personal data. Please contact the DPO below for such requests or inquiries.
8. Contact
AMS / Operating Company: Singapore Biken Pte. Ltd. / DPO: Emoto / Email: emoto@sgbiken.com / Phone: +65 8812 8634
9. Revisions
The Company may revise this Policy in response to changes in laws or operational practices. The latest version will be posted on the Company’s website.
10. Consent
By using this website, you are deemed to have agreed to this Privacy Policy.